For members

Getting started

• Joining through the public join page
• Your account and password
• Signing in for the first time
• Signing in with Google or a one-time email link
• Finding your way around
• Accepting your organisation's rules
• Your application is being reviewed
• Setting up two-factor authentication

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News, insights & resources

• Using the resource centre
• Submitting a news story or an insight
• Reading and saving news and insights

Saved items

• Saving items to your library
• Keeping your saved list useful

Your membership

• What your membership includes
• Paying for your membership
• If your company pays for your membership
• Guest access: what it includes and when it ends

Your company

• Your company page
• Inviting colleagues to your company membership
• Your company logo

Your profile

• Notifications on the portal and your devices
• What other members can see about you
• Downloading your data and leaving
• Managing your email preferences
• Completing your profile

Surveys

• Answering a survey

Events & tickets

• Suggesting an event
• Booking a place at an event
• Managing your bookings and tickets
• Cancellations, refunds and waiting lists

Messages & discussions

• Sending direct messages
• Starting and joining discussions

The directory

• Finding organisations and people
• Contacting another member

The assistant

• What the assistant will not answer
• Using the assistant
• Getting better answers from the assistant