Signing in for the first time
How your invitation works, how to set your password, and what to do if the link has expired.
This article is for members of an organisation that uses Portava.
Your organisation creates your account and sends you an invitation by email. You do not need to register yourself.
Your invitation
The invitation email comes from your organisation's portal and contains a personal sign-in link. The link is tied to your email address, so it cannot be forwarded to a colleague. If someone else needs access, ask your organisation to invite them directly.
Setting your password
Follow the link and choose a password. Your password belongs to you alone. Nobody at your organisation can see it or set it for you.
If your organisation has enabled it, you may also be able to sign in with a one-time email link instead of a password.
If the link has expired
Invitation links expire after a while for security. If yours has expired, use "Forgot password" on the sign-in page with the same email address the invitation was sent to. A fresh link will be sent to you.
If you are still stuck, contact your organisation and ask them to resend the invitation.