What the assistant will not answer
The limits the assistant keeps, and where to go instead.
This article is for members of an organisation that uses Portava.
In short
- The assistant never shares other members' details or the organisation's finances.
- When it cannot find something, it says so and points you to Support.
The assistant answers from the organisation's own content and from your own membership record. It is careful about what it will not do.
It will not
- Tell you about other members' payments, membership status or renewals.
- Share the organisation's finances or internal notes.
- Explain how the organisation administers the portal. That is for the team.
- Quote a price, fee or plan it cannot see on a page.
- Answer questions unrelated to the organisation or the portal.
What it does instead
It says so plainly and points you to the right screen, or to the organisation's team through Support. It never guesses. If it cannot find something in the organisation's content, it will tell you rather than invent an answer.