Contacting another member
How to message a member from their profile, and why some members cannot be messaged straight away.
This article is for members of an organisation that uses Portava.
In short
- Message from a profile, and replies arrive in Messages.
- Each member decides who can message them under Privacy.
Open a person's profile in Members and choose Message. The conversation then lives in Messages, where you will see replies.
When Message is not offered
Each member chooses who may message them:
- Everyone: any member can start a conversation.
- People they follow: follow them first. The option appears once they follow back.
- The organisation only: they prefer to be contacted through the team.
Organisations list a contact email and phone on their directory page. You can use those directly.
Your own setting
You choose the same thing for yourself under Privacy in Settings.