What Portava sets for you
Which parts of the portal the Portava team sets for you, and how to ask for a change.
This article is for the administrators who run an organisation's Portava portal.
In short
- Logo, colours, theme, country and currency are set by the Portava team.
- Ask for changes through Support, and everything else is yours to set.
Some parts of your portal are set by the Portava team rather than from Portal settings. This is deliberate. They affect every page and every email, so they are set once, carefully, when your account is created.
Set by the Portava team
- Your organisation's logo, in light and dark versions.
- The portal's colours, fonts and theme.
- Your country and currency. Currency locks once you take your first payment.
- Your portal's web address, including any custom domain.
Asking for a change
Contact the Portava team through Support with what you would like changed. For a logo, include the artwork. Changes are usually made within a working day.
What you set yourself
Everything else. That means organisation details and contact email, your team, membership tiers, integrations, billing, and all of your content.