Sending a campaign
How to go from a blank draft to a sent newsletter, and what the report tells you.
This article is for the administrators who run an organisation's Portava portal.
In short
- Start from New campaign under Communications, and send a test to yourself first.
- Emails reply to your organisation's contact email.
Writing
Open Campaigns under Communications and choose New campaign. Pick a template or start blank, write the email, and choose the audience.
Send a test to yourself first. It arrives exactly as members will see it.
Sending
Send now, or schedule a time. Emails go from your organisation's name and reply to your contact email, so replies reach the team.
Reading the report
Each campaign shows how many were delivered, opened and clicked, and which links were clicked most. Bounces and unsubscribes are listed so the member record stays accurate.
Before the first send
Check the email settings under Operations. Confirm the sender name and reply-to address, and that your domain is verified so mail is not marked as spam.