Organisation details and contact email
The details members see, and the one address that everything important goes to.
This article is for the administrators who run an organisation's Portava portal.
In short
- The contact email receives your Portava invoice and member enquiries.
- Use a shared inbox for it.
Portal settings holds your organisation's details: its name, description, address, phone and contact email.
The contact email matters more than it looks
Portava sends your monthly invoice to this address. Members are pointed to it when the assistant or the Help page says "contact the team", and it is the reply-to address on campaigns. Keep it on a shared inbox rather than one person's.
What members see
The name, description and contact details appear in the member portal's footer and on the Help page. The name is also how the assistant refers to the organisation.
Other tabs
Team, Membership, Integrations and Plan each have their own tab under Portal settings. Billing and email delivery live under Operations.