Editing a company and its logo
Members cannot edit their company record, so you do it for them.
This article is for the administrators who run an organisation's Portava portal.
In short
- Company records and logos are edited from Members, under Companies.
- Members are directed to your team for changes.
A member company's directory record is kept by your team, not by the members themselves. The record covers the name, description, services, contact details and logo. Keeping it with your team keeps the directory consistent and stops two colleagues editing the same record in different ways.
Editing
Open Members, switch to Companies, and open the company. Edit its details, upload a logo, and save. Changes show in the directory immediately.
The logo
Use a square or landscape image on a plain or transparent background. PNG or SVG stays sharp. The logo is shown small in most places, so a simple mark reads better than a detailed one.
When a member asks
Members are told in their own help articles to send changes to your team through Support. The assistant tells them the same. When a request arrives, the edit takes a minute.